Question 1

What exactly do I get?

Accepted Answer

Two things. A one-time setup fee, where our team designs, builds and launches your website. And an ongoing monthly or yearly plan that covers hosting, SSL, your domain, backups, monthly edits and support. Higher plans add business email, more pages, more edits and extra SEO work.

Question 2

Why is there a setup fee?

Accepted Answer

Building a website is real design and development work, done once up front by a person, not generated filler. The setup fee pays for that. The ongoing plan then pays for hosting, security, your domain, support and edits so the site stays online and current.

Question 3

Can I cancel the ongoing plan?

Accepted Answer

Yes, any time. It ends at the end of the period you have paid for. We hand over a copy of your site files, and your domain can be transferred out on request.

Question 4

Do I own my domain name?

Accepted Answer

Yes. The domain is registered in your name, and you can transfer it away whenever you like once the registrar's standard transfer rules are met. We keep it renewed while your plan is active.

Question 5

What do I pay after my website launches?

Accepted Answer

Only the ongoing plan you chose: a monthly price, or a yearly price that works out about two months cheaper. There is no second setup fee. We email you before every yearly renewal.

Question 6

Can I use a domain I already have?

Accepted Answer

Yes. We connect your existing domain, and we guide you through the one or two DNS changes needed. You can also transfer it to us.

Question 7

How long does it take?

Accepted Answer

Typically 5–7 days for Starter, 7–10 days for Business and 10–14 days for Growth, counted from when we receive your content.

Question 8

What counts as a small edit?

Accepted Answer

Text or image changes, a new price list, updated opening hours and similar tasks of up to about 30 minutes. Bigger changes can be added as extra pages or a quote.

Question 9

Can I sell products online?

Accepted Answer

Yes. Our Store Starter and Store Pro plans build a fully hosted online shop with products, cart, secure checkout, shipping and tax settings. Bigger needs, such as more than 500 products or subscriptions, are quoted as a custom project.

Question 10

Do you take a cut of my online sales?

Accepted Answer

No. We do not take a percentage of your sales. Your payment provider charges its own processing fees, which are separate from our setup fee and ongoing plan.

Question 11

Can I get a refund?

Accepted Answer

If we have not yet started on your design, you can cancel for a full refund. After work has started, the setup fee covers the work already done, so see our refund policy for what applies. The ongoing plan can be cancelled any time.

Question 12

Which countries do you serve?

Accepted Answer

We work with customers worldwide. Prices are in US dollars and taxes are added at checkout where they apply.

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