Refund policy

Last updated: October 2026

We want you to be confident when you buy. Here is what applies, including your statutory rights.

Before work starts

If we have not yet begun your design, you can cancel for a full refund.

After work starts

The setup fee pays for design and build work. Once work has begun, we may retain a fair portion of the setup fee for work already done, and we will explain the amount before refunding. Once your website has launched, the setup fee is non-refundable, except where the law gives you a right to a refund.

Your right to withdraw (EU, UK and similar regions)

If you are a consumer in the EU, EEA, UK or another region with a statutory cooling-off period, you have the right to withdraw from your order within 14 days of placing it, without giving a reason. To do so, tell us clearly through our contact page or by email.

If you ask us to start work during the 14 days, which you confirm when you place your order, and then withdraw, you will pay a proportionate amount for the services already provided up to the time you told us. Once the service has been fully delivered with your express agreement and acknowledgement that you lose the right to withdraw, the right ends. These rights apply only to consumers, not to businesses.

Domains and third-party costs

Domain registrations and similar third-party fees are usually non-refundable once the registration is completed, as they are paid to the registry on your behalf. Where the law gives you a right to withdraw, we will refund what we are legally required to.

Renewals

The ongoing plan can be cancelled at any time and ends at the end of the period you have paid for. We email you before each yearly renewal, and if you cancel before the renewal date you will not be charged. Renewal payments are refunded in full if you notify us within 14 days of the charge and have not used the service in that time.

How refunds are paid

We refund to the original payment method within 14 days of agreeing the refund.